The Whitsundays Welcomes You Program
On this page.
Who can participate?
The program is open to all businesses that play a role in welcoming and hosting guests in our region as well as passionate volunteers. Program participants may include those working in hotels, venues, transport, tours, events, attractions, retail, restaurants, cafes and bars, as well as volunteers across the visitor economy.
What you’ll gain
What you’ll learn
There are five modules in the online program covering topics such as:
-
- world-class hosting principles
- accessibility and inclusion
- storytelling
- regional specific content on our Aboriginal and Torres Strait Islander Peoples culture and environmental sustainability
- local experiences and tourism products.
The five modules vary in length from 5 to 40minutes to complete and the overall course duration should take approximately 1.5 hours.
In-Region Workshop
The online learning is supported by an in-person workshop. We recommend you complete the online program before attending the workshop, if possible, but it is not a requirement.
Contact us you are interested in attending the workshop.
How to register for the online training
Please register for the Queensland Welcomes You program here, and follow these steps to create an account and access the training.
If you have any questions about the program or the registration process, contact us here.
The Queensland Welcomes You initiative is proudly funded by the Queensland Government and delivered by the Queensland Regional Tourism Network.
On this page.
Why Join the Customer Service Hero Program?
Elevate Your Business with Exceptional Customer Service, Become a Customer Service Hero!
Did you know 96%* of travellers actively seek out negative reviews before booking?
In today’s competitive market, exceptional customer service is the most powerful and affordable marketing tool.
The Customer Service Hero Program is expanding to set new standards of excellence in the youth tourism market. From just $29 per person, the 30-minute online and on-demand training equips tourism professionals with the skills to turn first-time travellers into lifelong brand advocates. Think of it like Responsible Service of Alcohol, for customer service!
This training program covers the crucial stages of service delivery: before, during, and after the guest experience. It also explores key topics like conflict resolution, body language, effective communication and best practices to ensure a seamless and exceptional service journey.
The program is accessible, affordable, and easy for tourism professionals to participate in. It focuses on driving tangible results such as better reviews, increased GRI scores, enhanced customer loyalty, and ultimately, more sales.
Why This is Critical for Our Tourism Industry:
- Shaping First Impressions: Exceptional customer service creates unforgettable experiences for travelers, turning first-time visitors into lifelong advocates for our destinations and ensuring positive word-of-mouth in a competitive global market.
- Building Industry Resilience: By setting a consistent standard of service excellence, businesses can strengthen customer loyalty, enhance reviews, and boost repeat visitation, driving long-term success for the tourism sector.
- Preparing for Global Opportunities: With events like the 2032 Olympics on the horizon, raising service standards now gives our industry time to cement a customer service culture change, which will position us to shine on the world stage, leaving a legacy of excellence that benefits all operators.
Special Offer for Tourism Whitsunday Members:
Use the code TourismWhitsundays to access the discounted rate of $29 per person for the 30-minute online training. Not sure? Contact us, use code corptraining100 to try it out for yourself!
Visit customerservicehero.com.au to find out more and set a new standard of customer service excellence in your business or contact us for more info on more tailored solutions.
Go on, be a HERO. A Customer Service Hero!
Program Highlights
Their Mission
To empower tourism operators across The Whitsundays with the skills and confidence to deliver service that goes beyond expectations. Through accessible, high-quality training, the Customer Service Hero program nurtures a culture of customer care, creating positive experiences that stay with visitors long after they’ve left.
Become a Customer Service Hero
Customer Service Hero is more than just training—it’s a community dedicated to supporting tourism operators and ensuring visitors feel welcomed, valued, and inspired. By joining, you’re contributing to a vibrant tourism industry, one that reflects the warmth and hospitality The Whitsundays is known for.
